Delivery time & shipping costs

Shipping costs and delivery times

At Vitomalia, we want you to know exactly when and how your order will arrive. You can find all the important information here:

Country	Delivery time	0.1kg - 1kg	1.1kg - 2kg	2.1kg - 5kg	5,1kg - 30kg
DE	2 - 4 Days	4,95€	4,95€	4,95€	4,95€
AT	3 - 5 Days	5,95€	7,95€	9,95€	9,95€
CH	4 - 6 Days	6,95€	9,95€	14,95€	14,95€
EU	6 - 8 Days	6,95€	9,95€	14,95€	14,95€

Note: We offer free delivery in DE-AT-CH for orders over 149€.

Shipping information

Orders received from Monday to Friday by 12:00 noon are usually dispatched on the same day. This does not apply to pre-orders and unpaid orders. Orders received after 12:00 will be dispatched on the next working day. 

🇨🇭 No additional costs for Switzerland

We are a Swiss company, but our warehouse is located in Germany. For deliveries to Switzerland, all prices include VAT and customs clearance costs. There are no additional fees, no customs clearance by you - and no hidden costs when you receive your order.

Returns

We want you to be satisfied with your order. If this is not the case, you have the right to cancel products within 30 days of delivery.

You can easily start your return or complaint via your customer account: To the returns portal

For returns from Switzerland:

You can apply for a refund of import duties from the competent Swiss authorities. For more information click here. 

Sustainability and conscious shopping

Our approach of not covering the costs of returns is part of our sustainability concept. We want to prevent goods from being bought randomly and then returned unnecessarily. Every return means additional packaging, takes up delivery capacity and leads to unnecessary CO2 emissions. Our aim is to make a contribution to environmental protection together with our customers and to promote conscious consumer behaviour.

If you are unsure about the size or a product, please do not hesitate to contact us. We will be happy to help you make the right choice to avoid unnecessary returns.