At Vitomalia, we want you to know exactly when and how your Dog Bed will arrive. All orders are carefully packaged and reliably shipped. Our Dog Beds are vacuum-packed to protect them from damage during transport and to save space during delivery. Once opened, the bed will fully expand within a few hours.

Delivery times at a glance:

• Zone 1 (DE, AT, PL, CZ, SK, HU): 2–5 business days
• Zone 2 (FR, IT, ES, BE, NL, LU, FI, EE, LV, LT, IE): 3–7 business days
• Zone 3 (DK, SE, GR, BG, HR, SI, CY, NO): 4–9 business days
• Zone 4 (PT, CH, UK, MT, IS, LI): 4–10 business days
  

Shipping costs:

• Free shipping on orders over $99 in Zone 1
• For all other zones, the regular shipping costs as stated at checkout apply.
  

Shipping process:
Orders received Monday–Friday before 12:00 p.m. are usually shipped the same day. Orders received after 12:00 p.m. are processed the following business day. Pre-orders and unpaid orders are excluded from this timeframe.

Shipping from multiple warehouses:
We ship from fulfillment centers in Germany and Poland. If your order is split into multiple packages for logistical reasons, we will only charge shipping costs once per order.

Shipping to Switzerland:
We are a Swiss company, but our warehouses are located in the EU. Shipping to Switzerland is considered an import. Additional costs may apply, such as Swiss VAT (8.1%) and processing fees charged by customs or the shipping service provider. These costs are borne by the recipient.

return shipment

You can return your Dog Bed within 30 days of receipt. To ensure a smooth process, you must register your return in advance via our returns portal. This allows us to check whether the product meets the return criteria and then provide you with all the necessary information for the return shipment.

Return criteria:

• The bed must be in its original condition.
• All labels and barcodes must remain on the product.
• Covers and inner cushions must be packed separately, as they are considered separate products. If they are packed together, this may result in incorrect refunds.
• Heavily soiled, damaged, or incomplete products cannot be returned.
  

You are responsible for the return shipping costs. As this is a bulky product, the costs may be higher than for smaller items, depending on the size and shipping provider.

Sustainability & conscious consumption

Every return means additional transport, packaging, and CO₂ emissions. We therefore encourage you to consult us in advance if you are unsure about size or product selection. This way, we can work together to ensure that you get the right bed for your dog from the start.